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Help me with a shipment

If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.

Packaging

  • Packaging guidelines

Where can I ship

  • Customs invoices
  • International shipments
  • Where do you deliver?

What can I ship?

  • Prohibited and no compensation items list

Claims

  • Compensation process in case your parcel is damaged or lost

Need help?

Need help with a delivery, arranging a collection, raising a claim, or checking an invoice? You can reach us easily via Chat, Email, or our support bot—we’re here to help you get it sorted quickly.

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